DCC Alerts is a free service provided by Dublin City Council to send alerts to subscribers based on six core alert categories (Water Alerts, Road Alerts, Community/Miscellaneous Alerts, Flood Alerts, Weather Alerts and Planning Alerts). Alerts are issued by a combination of SMS and Email. Alerts are also geographically focused meaning the subscriber will only receive alerts based on the location details selected by them and stored in their DCC Alerts account. The subscriber has complete control over what information they receive, the locational relevance of alerts, the channels via which they are contacted, and the opportunity to unsubscribe from the service in a few simple steps. On DCC Alerts, your personal information is limited to your phone number, email address, and up to two mapped locations.
Dublin City Council seeks to promote the economic, social and cultural development of Dublin City and in doing so contribute significantly to improving the quality of life of the people of the city of Dublin.
The delivery of high quality services, tailored to meet the needs of all our customers, remains one of Dublin City Council’s core objectives and is included in our Corporate Plan. This quality service includes not only the level and quality of service given to our customers, but also the quality of our decision-making processes, the efficiency and effectiveness of our corporate operations, standard of our facilities and our ability to adapt in an ever-changing environment.
In order to provide the most effective and targeted range of services to meet the needs of the citizens, communities and businesses of Dublin city we are required to collect, process and use certain types of information about people and organisations. Depending on the service being sought or provided the information sought may include ‘personal data’ as defined by the Data Protection Acts and by the EU General Data Protection Regulation 2016 (GDPR).
For any queries relating to the Dublin City Council Privacy Statement or Data Protection policies, please contact our designated Data Protection Officer.
Dublin City Council’s Data Protection Officer can be contacted by email
Identity and the contact details of the processor: The Data Processor is Pin Point Alerts Ltd, Burrell Hall, St. Kieran's College, College Road, Co. Kilkenny.
The following Personally Identifiable Information (PII) is gathered from registered users (subscribers):
We use the data to enable you to manage your own account. To properly send you notifications, we need your contact information, as well as a unique username (mobile number) for you to create an account. Your DCC Alerts account is accessed using your password. We need coordinate information about your position to send you precise localized alerts and notifications - this can be accurate to your town/city but not necessary to your exact house location. For your workplace, mapping a point on a map is optional (if you wish to receive notifications about your place of work).
DCC Alerts is provided as a free service by Dublin City Council (the Data Controller). DCC Alerts uses MapAlerter technology provided by Pin Point Alerts Ltd (the Data Processor). We will solely use your PII details you provide at registration for the purposes of identifying if you should receive a text/email notification and, subsequently, we will use your contact details to correctly deliver the notification and/or alert.
All parts of DCC Alerts including databases and websites are hosted within the European Union. At no stage is PII transferred to a 3rd country outside of the European Union. Backups are fully encrypted and stored securely in Ireland for a maximum period of 14 days before self-deleting.
You have the right to request for us to delete any personal data collected by us or to correct and rectify any errors in this data. You also have the right to object to the processing of your personal data. Contact
The personal data we hold about you was collected based on your consent, you have the right to withdraw that consent and request deletion of that data. Contact
In order to provide certain notifications to you, the Council requires your personal data, and cannot provide the alerts without this data. Where the council requires this data it will be made clear to you on application for these services, what personal data will be required to be held and processed by the Council.
If you have any concerns or complaints about the processing of your personal data or Dublin City County Council’s responses to regarding your personal data, you have the right to lodge a complaint to the Office of Data Protection Commissioner,
For further assistance on Data Protection contact:
Dublin City Council
Data Protection Officer
Information Management Unit
Tel: (01) 222 3775